Question 1

What are credits and how do they work?

Accepted Answer

Credits are the usage unit for generation tasks on Vidrush. Each run consumes credits based on model, mode, duration, resolution, and selected options. Before you submit, the generator shows the estimated credit cost so you can decide first. Subscription credits refresh by billing cycle, and one-time credit packs use their own validity window.

Question 2

How many images or videos can I generate?

Accepted Answer

It depends on your plan and the image and video settings you choose. In our current plans, Lite includes 1300 credits/month and Pro includes 2500 credits/month, while Free includes starter credits for testing. Lower-cost settings usually produce more total outputs, and premium models/settings consume credits faster. The estimate shown before each run is the most reliable way to project output volume.

Question 3

What happens if I run out of credits before my billing date?

Accepted Answer

You can top up immediately by purchasing a one-time credit pack, or move to a higher subscription tier. Upgrades are useful when your usage is consistently higher than your current monthly allocation. If your usage is occasional, one-time packs are usually the simpler option. This gives you flexible scaling without blocking your workflow.

Question 4

Do unused credits roll over to the next month?

Accepted Answer

Subscription credits are tied to the billing cycle and reset with your next cycle. One-time packs have a separate validity period and remain available until they expire. In other words, monthly subscription credits and one-time credits follow different rules. If rollover behavior matters for your workload, a one-time pack plus subscription is usually the safest setup.

Question 5

My video failed to generate. Can I get my credits back?

Accepted Answer

Yes. If your video generation fails, the credits for that failed task are automatically returned to your account. You do not need to contact support for the credit return. Credits usually cannot be returned for completed generations, prompt changes, unsupported inputs, or results that completed but did not match your creative preference.

Question 6

Can I cancel my Vidrush subscription?

Accepted Answer

Yes. You can cancel your subscription at any time from billing settings.

Question 7

What payment methods do you accept?

Accepted Answer

Vidrush supports mainstream online payment flows, including major card-based checkout, with exact methods depending on your region/provider route. Supported options are shown directly in checkout before payment confirmation. If your team needs a specific method, contact support before purchase.

Question 8

Is my subscription automatically renewed?

Accepted Answer

Yes. Paid monthly and yearly subscriptions automatically renew so your access and monthly or yearly credit allocation continue without interruption. You can cancel from billing settings at any time; after cancellation, your paid-plan benefits generally remain available until the end of the current billing period. One-time credit packs are not subscriptions and do not renew.

Question 9

Are there any hidden fees?

Accepted Answer

Vidrush does not add hidden platform fees to the plan or credit-pack price shown on the pricing page. The checkout page shows the amount before you confirm payment. Depending on your location, payment method, card issuer, or bank, taxes, currency conversion, or bank fees may still apply outside Vidrush.

Question 10

Can I request a refund?

Accepted Answer

Purchases and subscription charges are generally final and non-refundable, except where required by law or for a verified billing error approved under our Refund and Fraud Policy. Cancellation stops future renewals and does not create a prorated refund. Failed generations normally return the applicable credits; dissatisfaction with a completed AI result is not a refund basis. See /refund-policy or contact support@vidrush-ai.com.

Question 11

What is the strongest video model right now?

Accepted Answer

Seedance 2 is currently the strongest video model on Vidrush. It is the best choice when you want higher overall quality, stronger motion consistency, and more polished final video results.

Question 12

What is the fastest model right now?

Accepted Answer

Vidrush S1 is currently the fastest model on Vidrush. Use it for quick drafts, rapid iteration, and fast previews before producing your final cut.

Question 13

Which model is best for story videos?

Accepted Answer

Seedance 2 is the best fit for story videos. It is better suited for narrative continuity, cinematic motion, and multi-scene creative workflows where consistency matters.

Question 14

Can I use generated videos commercially?

Accepted Answer

Yes, Vidrush outputs can be used for commercial workflows under your active plan terms. That includes marketing, social publishing, and client delivery scenarios where your license allows. Always review current Terms of Service for edge cases and restricted content categories. For agency or large-team usage, keep plan scope aligned with your deployment model.

Question 15

Who owns the generated videos?

Accepted Answer

You retain rights to outputs you generate on your account, subject to platform terms and applicable law. In general, your created assets are controlled by you for publishing and downstream use. You should still ensure that prompts and uploaded references are lawful and properly licensed. This protects ownership clarity for both personal and commercial projects.

Question 16

Do I keep my generated media if my subscription ends?

Accepted Answer

Yes. Completed images, videos, and other generated outputs remain yours to use under the Terms of Service, even if your subscription later ends. Ending a subscription may remove paid-plan benefits such as fresh subscription credits, no-watermark workflows, private visibility, higher concurrency, and priority support for future work.

Question 17

Is Vidrush free?

Accepted Answer

Vidrush offers a free trial, including credits for new users, credits from daily check-ins, credits for suggestions, and occasional campaign credits. If you are willing to promote our website, we will also give you more free credits.

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