Refund and Fraud Policy

1. Overview

This Refund and Fraud Policy explains how Vidrush handles fees, subscription renewals and cancellations, credits, refund requests, payment disputes, and suspected fraud. It forms part of our Terms of Service.

If this policy conflicts with a general statement elsewhere on our service about refunds or cancellations, this policy controls for those subjects. Nothing in this policy limits any consumer right or remedy that cannot be waived under applicable law.

2. Fees and Payment Authorization

When you purchase a subscription, renewal, credit pack, or other paid service, you agree to the price, billing frequency, included credits or benefits, and any taxes shown at checkout. You confirm that the billing information you provide is accurate and that you are authorized to use the selected payment method.

For an automatically renewing subscription, you authorize Vidrush and its payment processors to charge the applicable subscription fees and taxes in advance at the billing frequency shown at checkout until you cancel.

The legal seller or merchant of record for a transaction is identified on the hosted checkout and receipt. If a third-party merchant of record is shown, its buyer terms also govern payment processing, taxes, invoicing, and refund administration. This policy continues to govern your use of Vidrush and does not reduce rights provided by the merchant of record's terms or applicable law.

3. Subscription Renewals and Cancellations

Subscriptions renew automatically at the frequency and price disclosed for your plan unless you cancel before the next renewal charge. You can cancel through the available billing or subscription settings. If self-service cancellation is unavailable, contact support@vidrush-ai.com before the renewal date.

After cancellation, paid-plan access generally remains available until the end of the current paid billing period, unless the account is suspended or terminated under our Terms of Service. Cancellation stops future renewals; it does not retroactively cancel a completed charge or create a partial or prorated refund. A request received after a renewal charge has been completed applies to future renewals unless applicable law requires otherwise.

We or the merchant of record will provide renewal reminders and price-change notices when, and within the time, required by applicable law. Keep your account email current so that you can receive billing notices. Nothing in this paragraph limits a non-waivable right if a required notice is not provided.

4. Refund Policy

AI generation begins consuming third-party computing resources and infrastructure as soon as a request is processed. For this reason, purchases and subscription charges, including initial subscriptions, renewals, one-time credit packs, and top-ups, are generally final and non-refundable.

Where free credits or free access are offered, they are provided so that you can evaluate the service before purchasing. By completing a paid purchase, you acknowledge that you have reviewed the plan details and accept this refund policy.

We do not provide refunds or prorated credits solely because:

• you changed your mind, no longer need the service, selected the wrong plan, or did not use the account;
• credits or subscription time remain unused, are partially used, or have expired under the terms disclosed for the purchase;
• you forgot to cancel before a subscription renewal;
• you are dissatisfied with the style, quality, accuracy, or other subjective characteristics of an AI-generated result;
• a request was rejected, restricted, or an account was suspended because of a violation of our Terms of Service or Acceptable Use Policy; or
• a third-party model, feature, processing time, or credit price changes after your purchase.

We may approve a refund when required by applicable law or when our investigation verifies an exceptional billing issue, such as a duplicate charge or another payment error attributable to us or our payment processor. Any discretionary approval is case-specific and does not create an obligation to approve similar requests. Approved monetary refunds are returned to the original payment method where practicable.

5. Statutory Withdrawal and Consumer Guarantees

If mandatory law gives you a cooling-off or withdrawal right, or a right to repair, repeat performance, replacement, a price reduction, or a refund, that right applies despite the general no-refund rule above. Some consumers who purchase online may have a statutory period in which they can withdraw from a contract.

At checkout, you may be asked to expressly request immediate activation and supply before a statutory withdrawal period ends. The legal effect depends on the applicable law and the nature of the purchase. For digital content not supplied on a tangible medium, a withdrawal right may end after supply begins if the required express consent and acknowledgment have been obtained. For services, beginning performance does not necessarily end the withdrawal right; if you withdraw after requesting early performance, applicable law may permit a charge proportionate to the service already supplied, and the right may end after full performance when the legal requirements are met.

Nothing in this policy excludes remedies for a service or digital product that is not supplied, faulty, materially not as described, or otherwise nonconforming under applicable consumer law.

To exercise a statutory withdrawal right, send an unambiguous notice to support@vidrush-ai.com identifying your account email, order or transaction, purchase date, and the service from which you wish to withdraw. No specific wording is required. You may use: "I hereby give notice that I withdraw from my contract for [plan or credit pack], ordered on [date], for account [email]." We will route the request to the merchant of record when it is responsible for the transaction.

6. Failed Generations and Service Issues

A generation that our systems record as failed before producing a usable deliverable will normally have the applicable credits restored automatically. Restored credits, replacement credits, or other service credits are not monetary refunds. A generation that completes and produces a deliverable is not considered failed merely because the output does not match a user's preferences or expectations.

For a suspected charging error or failed generation, contact support@vidrush-ai.com and include the account email, order or transaction ID, charge date and amount, relevant task or creation IDs, and a description of the issue.

7. Refund Requests and Payment Disputes

To help us investigate a charge, notify us within sixty (60) days after the charge date, or within any longer period required by applicable law. This notification period does not reduce any non-waivable statutory right.

We may review payment records, credit usage, generation and delivery records, account activity, device and network information, communications, and information supplied by our payment processors. We may request additional information reasonably needed to confirm account ownership, payment authorization, or the facts of a claim.

Based on the evidence and applicable law, we may deny an unsupported request, restore credits, provide replacement service, issue a required or approved refund, or contest an unwarranted payment dispute. Starting a chargeback does not expand eligibility under this policy or entitle a user to retain credits or services funded by a reversed payment.

8. Fraud Prevention

Fraudulent or abusive conduct includes using an unauthorized payment method, providing materially false information, manipulating accounts or promotions, consuming paid services and then knowingly making a false payment claim, or attempting to obtain both a refund and the purchased benefit.

When we reasonably suspect payment fraud or abuse, we may, as permitted by law:

• suspend or terminate affected accounts;
• restrict purchases or freeze remaining credits associated with a disputed payment while the matter is reviewed;
• remove credits or benefits funded by a reversed or refunded payment;
• preserve and provide relevant records to payment processors, financial institutions, or authorities;
• contest unsupported chargebacks or refund claims; and
• recover costs or losses caused by proven fraud where applicable law allows.

9. Changes to This Policy

We may update this policy from time to time. The current version will be posted on this page with its effective date. We will provide any additional notice required by applicable law. Changes will not retroactively remove rights that cannot lawfully be waived.

10. Contact

Questions about cancellations, billing, refunds, or suspected fraud can be sent to support@vidrush-ai.com.